Any questions?
Address frequently asked questions about this product to minimize any concerns or uncertainties that might deter a customer from making a purchase.
Since 2004
1. All-in-One Versatility
2. High-Power Performance
3. Ergonomic & User-Friendly Design
4. Enhanced Durability & Safety
Category | Specifications |
---|---|
Laser Source | RAYCUS RFL-C2000S-CE |
Nominal Power | 2000W |
Wavelength | 1080 ± 5 nm |
Beam Quality | M² <1.5 |
Power Tunability | 10% to 100% |
Modulation Frequency | 20kHz |
Output Fiber Length | 20m |
Cooling Method | Water Cooling |
Operating Temperature | 10°C to +40°C |
Dimensions | 410586150 mm |
Weight | 28 kg |
Handheld Gun (SUP23T) | Specifications |
---|---|
Input Voltage | 220±10%V AC, 50/60 Hz |
Cleaning Scan Width | F150 ~ 30 mm, F400 ~ 70 mm, F800 ~ 120 mm |
Welding Scan Width | 0 ~ 6 mm |
Focus Adjustment | ±10 mm |
Net Weight | 750g |
Industries Served:
Materials Supported:
✅ Cost-Effective: Replace multiple machines with one versatile solution.
✅ Time-Saving: Switch between functions in seconds, reducing downtime.
✅ Eco-Friendly: Eliminate chemicals and abrasives with laser technology.
✅ Low Maintenance: Durable design with easy-to-replace components.
At PENDSTAR, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward return and refund process. Please review the following guidelines to understand how returns and refunds work.
The return process varies depending on your order status. Follow the steps below to initiate a return:
To qualify for a return and refund, your product must meet the following conditions:
Service fees are applied based on the product condition and category. Fees are calculated as a percentage of the total order cost.
Product Condition | Machine | Accessories & Consumables |
---|---|---|
Not Packed, Not Shipped | 4.4% | 4.4% |
Packaged, Not Shipped | 10% | 20% |
Shipped, Unopened | 20% | 25% |
Opened, Unused | 30% | 50% |
Opened, Used | 50% | 80% |
To ensure a smooth refund process:
Once we receive the returned product:
Note: If you do not receive your refund after this period, contact your bank or card issuer.
If you have any questions about our Return & Refund Policy, contact us at [info@pendstar.com]. We’re here to help!
At PENDSTAR, we strive to make global purchasing seamless. Below are details about payment methods, shipping policies, and tax regulations for your region.
We offer secure and flexible payment options:
If your payment is declined:
Fraud prevention: Our system may flag large transactions. Email [info@pendstar.com] immediately for assistance.
Taxes depend on your location and order value.
Action Required: Contact local customs for exact fees.
Region | Order Value Threshold | Tax Policy |
---|---|---|
European Union | ≤ €150 | VAT collected at checkout. No fees upon delivery. |
> €150 | Import VAT + duties charged by local customs. | |
United Kingdom | ≤ £135 | VAT collected at checkout. |
> £135 | Import VAT + duties paid by recipient. | |
USA | All orders | No import taxes for orders under $800 (de minimis value). Higher values may incur duties. |
Q: Can I cancel an order after payment?
A: Yes, email us within 24 hours. Orders in transit follow our Return Policy.
Q: Who pays import taxes for EU orders over €150?
A: You are responsible for fees charged by customs.
Q: How do I claim a VAT refund?
A: Submit a request to your local tax authority with the invoice we provide.
For shipping or tax questions:
📧 Email: [info@pendstar.com]
🌐 Live Chat: Available Mon-Fri, 9 AM - 5 PM (GMT+8).
Need help? Visit FAQs or Contact us now.