We accept PayPal, bank transfers, Shopify Payment, and Visa credit cards. All major payment methods are supported.

You can find detailed information about our return and refund policy on our dedicated Return & Refund Policy

Yes, we accept cancellations and changes to your order as long as it has not been shipped yet. Please contact our customer service team for assistance.

If you are unsure about the correct accessory model for your equipment, please send us photos of your machine or accessories, and our team will assist you in selecting the appropriate product.

The warranty period varies depending on the product type. For specific details, please visit our Warranty Page.

Yes, we offer global shipping to most countries. Please check our shipping policy for any restrictions.

Yes, once your order is shipped, you will receive a confirmation email with a tracking number and link to monitor its progress in real-time.

We aim to process and ship orders within 3 business days. Once your order is shipped, you will receive an email with tracking information.

Yes, we have technical teams stationed in various countries, including Italy, Turkey, Germany, the United States, Indonesia, Malaysia, and Brazil. For urgent issues, we can offer online consultations if our team cannot reach you immediately.

On-site repair costs vary depending on the location, typically ranging from $150 to $400 USD. The exact cost will be determined based on the complexity of the issue and the local labor rates.

If your issue cannot be resolved through online consultation, our team will assess the situation and provide you with a detailed quote for both repair costs and any necessary on-site service fees.