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Address frequently asked questions about this product to minimize any concerns or uncertainties that might deter a customer from making a purchase.
Since 2004
The Raytools BM06K is a state-of-the-art fiber laser cutting head engineered to deliver exceptional precision and versatility. With a power rating of up to 6KW, it is adept at handling a diverse range of materials, including metals of varying thicknesses. This cutting head is designed to meet the rigorous demands of industries such as automotive, aerospace, and metal fabrication.
The versatility of the Raytools BM06K makes it suitable for a wide array of applications:
Fiber Interface: Compatible with QBH, QD, and G5 interfaces, offering flexibility in integration with different laser systems.
Numerical Aperture (NA): 0.14
Auto Focus Range:
Diameter of Nozzle Tip:
I/O Interface (19-pin): Output current must be less than 30mA
The Raytools BM06K 0-6KW Fiber Laser Cutting Head represents a significant advancement in laser cutting technology. Its combination of automatic focusing, efficient cooling, robust protective features, and real-time monitoring capabilities makes it an invaluable asset for industries seeking precision and efficiency. By integrating the BM06K into your operations, you can achieve superior cutting performance, reduced downtime, and enhanced productivity.
At PENDSTAR, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward return and refund process. Please review the following guidelines to understand how returns and refunds work.
The return process varies depending on your order status. Follow the steps below to initiate a return:
To qualify for a return and refund, your product must meet the following conditions:
Service fees are applied based on the product condition and category. Fees are calculated as a percentage of the total order cost.
Product Condition | Machine | Accessories & Consumables |
---|---|---|
Not Packed, Not Shipped | 4.4% | 4.4% |
Packaged, Not Shipped | 10% | 20% |
Shipped, Unopened | 20% | 25% |
Opened, Unused | 30% | 50% |
Opened, Used | 50% | 80% |
To ensure a smooth refund process:
Once we receive the returned product:
Note: If you do not receive your refund after this period, contact your bank or card issuer.
If you have any questions about our Return & Refund Policy, contact us at [info@pendstar.com]. We’re here to help!
At PENDSTAR, we strive to make global purchasing seamless. Below are details about payment methods, shipping policies, and tax regulations for your region.
We offer secure and flexible payment options:
If your payment is declined:
Fraud prevention: Our system may flag large transactions. Email [info@pendstar.com] immediately for assistance.
Taxes depend on your location and order value.
Action Required: Contact local customs for exact fees.
Region | Order Value Threshold | Tax Policy |
---|---|---|
European Union | ≤ €150 | VAT collected at checkout. No fees upon delivery. |
> €150 | Import VAT + duties charged by local customs. | |
United Kingdom | ≤ £135 | VAT collected at checkout. |
> £135 | Import VAT + duties paid by recipient. | |
USA | All orders | No import taxes for orders under $800 (de minimis value). Higher values may incur duties. |
Q: Can I cancel an order after payment?
A: Yes, email us within 24 hours. Orders in transit follow our Return Policy.
Q: Who pays import taxes for EU orders over €150?
A: You are responsible for fees charged by customs.
Q: How do I claim a VAT refund?
A: Submit a request to your local tax authority with the invoice we provide.
For shipping or tax questions:
📧 Email: [info@pendstar.com]
🌐 Live Chat: Available Mon-Fri, 9 AM - 5 PM (GMT+8).
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