At PENDSTAR, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward return and refund process. Please review the following guidelines to understand how returns and refunds work.

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1. How to Initiate a Return

The return process varies depending on your order status. Follow the steps below to initiate a return:

1.1 Order Placed but Not Shipped

• Step 1: Email us at [info@pendstar.com] with your order number and reason for return.
• Step 2: We will attempt to cancel your order and process a refund.
• Important: Do not initiate a bank refund, as this may incur fees and delay the process.

1.2 Order Delivered

• Step 1: Email us at [info@pendstar.com] to request a return authorization.
• Step 2: Once approved, return the product to the address provided.
• Note: You are responsible for return shipping costs and applicable service fees (see Section 2).

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2. Return & Refund Conditions

To qualify for a return and refund, your product must meet the following conditions:

2.1 Eligibility

• Returns must be initiated within 15 days of delivery.
• Products must be in their original condition, including packaging and accessories.
• A valid receipt or proof of purchase is required.

2.2 Service Fees

Service fees are applied based on the product condition and category. Fees are calculated as a percentage of the total order cost.

Product Condition	Machine	Accessories & Consumables
Not Packed, Not Shipped	4.4%	4.4%
Packaged, Not Shipped	10%	20%
Shipped, Unopened	20%	25%
Opened, Unused	30%	50%
Opened, Used	50%	80%

2.3 Important Notes

• Laser Services: Non-refundable once delivered.
• Stand-Alone Consumables: Not eligible for return.
• Bank Charges: Any fees incurred during the refund process will be deducted.
• No Exchanges: We do not offer product exchanges.

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3. Refund Processing Timeline

To ensure a smooth refund process:

• Include a packing list, order number, and customer name in the return package.
• If returning the product yourself, email us the tracking number at [info@pendstar.com].

Once we receive the returned product:

• Inspection: We will inspect the product within 3-5 business days.
• Approval: If approved, you will receive a confirmation email.
• Refund: Refunds are processed within 10-15 business days after approval.

Note: If you do not receive your refund after this period, contact your bank or card issuer.

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4. Disclaimer

• Approved Returns Only: We reserve the right to refuse returns that do not meet our policy requirements.
• Return Address: Only returns sent to the address provided in your return confirmation email will be accepted.
• No On-Site Returns: All returns must be mailed; we do not accept in-person returns.

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5. Questions?

If you have any questions about our Return & Refund Policy, contact us at [info@pendstar.com]. We’re here to help!