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Address frequently asked questions about this product to minimize any concerns or uncertainties that might deter a customer from making a purchase.
Since 2004
The RAYTOOLS BT210S fiber laser cutting head is a leading-edge device that aims to transform industrial laser processing. It stands out as a top choice for a wide range of applications, thanks to its unique features and great performance.
The BT210S can smoothly adapt to a wide range of common lasers thanks to its many optical fiber connections, which include QBH and QCS. This compatibility means that it may be incorporated into a variety of current laser systems, giving users the freedom to operate with their preferred laser sources.
The optimized optical design is the foundation of the BT210S's high-performance cutting. It guarantees accurate laser beam focussing, which leads to cleaner cuts and higher-quality finishes. The cutting head, which is complemented by a smooth and efficient airflow design, effectively eliminates molten material when cutting. This not only increases cutting speed, but also improves overall cutting quality by minimizing burrs and rough edges.
The modular and thin nozzle design is another important aspect. It allows for more accurate cutting by avoiding interference with the workpiece, which is especially useful in complicated forms and confined places. This design also enables for quick replacement of nozzle components, which simplifies maintenance and reduces downtime.
With its modest weight of about 1.8kg and tiny volume, the BT210S greatly decreases the stress on the robot or machinery to which it is attached. This reduction in burden allows the equipment to operate more rapidly and precisely, increasing cutting speed and quality. Faster mobility equals shorter processing times, which increases productivity in industrial manufacturing lines.
The sensitive focus settings are specifically designed for various steel-cutting applications and other industrial laser processing conditions. Whether using thin-gauge steel or thicker materials, the BT210S may be adjusted to attain the best focus, resulting in consistent and high-quality output.
The clear aperture of 25mm, collimating length of 100mm, and focusing length of 150mm all help to control the laser beam more precisely. These characteristics are meticulously planned to enable effective energy transmission and precise cutting.
The top protective window (D24.91.5mm) and the bottom one (D27.94.1mm) provide dependable protection for the internal optical components. They keep dust, dirt, and splashes from harming the cutting head, assuring long-term stability and performance.
A variety of nozzle designs, including single and double, and nozzle tip sizes ranging from 0.8mm to 4.0mm, let customers to select the best combination for their unique cutting requirements. Different nozzle sizes and designs may be employed to adjust the assist gas flow and pressure, improving the cutting process for various materials and thicknesses.
With an assist gas pressure of ≤20bar, the BT210S can effectively eject molten material during cutting, assuring clean and smooth results. Precise management of the assist gas pressure is critical for producing high-quality laser cutting results.
At PENDSTAR, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward return and refund process. Please review the following guidelines to understand how returns and refunds work.
The return process varies depending on your order status. Follow the steps below to initiate a return:
To qualify for a return and refund, your product must meet the following conditions:
Service fees are applied based on the product condition and category. Fees are calculated as a percentage of the total order cost.
Product Condition | Machine | Accessories & Consumables |
---|---|---|
Not Packed, Not Shipped | 4.4% | 4.4% |
Packaged, Not Shipped | 10% | 20% |
Shipped, Unopened | 20% | 25% |
Opened, Unused | 30% | 50% |
Opened, Used | 50% | 80% |
To ensure a smooth refund process:
Once we receive the returned product:
Note: If you do not receive your refund after this period, contact your bank or card issuer.
If you have any questions about our Return & Refund Policy, contact us at [info@pendstar.com]. We’re here to help!
At PENDSTAR, we strive to make global purchasing seamless. Below are details about payment methods, shipping policies, and tax regulations for your region.
We offer secure and flexible payment options:
If your payment is declined:
Fraud prevention: Our system may flag large transactions. Email [info@pendstar.com] immediately for assistance.
Taxes depend on your location and order value.
Action Required: Contact local customs for exact fees.
Region | Order Value Threshold | Tax Policy |
---|---|---|
European Union | ≤ €150 | VAT collected at checkout. No fees upon delivery. |
> €150 | Import VAT + duties charged by local customs. | |
United Kingdom | ≤ £135 | VAT collected at checkout. |
> £135 | Import VAT + duties paid by recipient. | |
USA | All orders | No import taxes for orders under $800 (de minimis value). Higher values may incur duties. |
Q: Can I cancel an order after payment?
A: Yes, email us within 24 hours. Orders in transit follow our Return Policy.
Q: Who pays import taxes for EU orders over €150?
A: You are responsible for fees charged by customs.
Q: How do I claim a VAT refund?
A: Submit a request to your local tax authority with the invoice we provide.
For shipping or tax questions:
📧 Email: [info@pendstar.com]
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