Политика конфиденциальности

At PENDSTAR, we are committed to protecting your privacy. This policy explains how we collect, use, share, and safeguard your personal information when you visit our website [www.pendstar.com] or use our services. By accessing our site, you agree to the terms outlined below.

1. Information We Collect

We may collect the following categories of data:

1.1 Personal Information

  • Identifiers: Name, email address, phone number, billing/shipping address.

  • Commercial Information: Purchase history, product preferences, cart activity.

  • Payment Details: Credit card numbers, PayPal account (processed securely via third-party gateways like Stripe).

  • Communications: Customer service inquiries, feedback, survey responses.

1.2 Technical & Usage Data

  • Device Information: IP address, browser type, operating system.

  • Cookies & Tracking: We use cookies (essential, analytics, and marketing) to:

    • Improve site functionality (e.g., login sessions, cart retention).

    • Analyze traffic via Google Analytics.

    • Deliver targeted ads through platforms like Facebook Pixel.
      You can manage cookie preferences via your browser settings.

1.3 Data from Third Parties

  • Social Media: If you connect accounts (e.g., Facebook, Google), we may receive profile information.

  • Partners: Marketing analytics providers (e.g., HubSpot) and payment processors.

2. How We Use Your Information

We process data for the following purposes:

  • Fulfill Orders: Process purchases, send order confirmations, and provide shipping updates.

  • Customer Support: Respond to inquiries and troubleshoot issues.

  • Marketing: Send promotional emails (with your consent) about new products or offers.

  • Improve Services: Analyze user behavior to enhance website performance.

  • Legal Compliance: Prevent fraud, enforce terms of service, and comply with tax laws.

3. How We Share Information

We do not sell your personal data. However, we may share it with:

  • Service Providers: Payment processors (Stripe, PayPal), shipping carriers (DHL, FedEx), and IT support.

  • Legal Obligations: Disclose information if required by law (e.g., court orders).

  • Business Transfers: In mergers or acquisitions, data may transfer to new owners.

4. Your Rights & Choices

4.1 GDPR (EU/EEA Residents)

  • Access/Portability: Request a copy of your data in a machine-readable format.

  • Rectification: Update or correct inaccurate information.

  • Erasure: Request deletion of your data under certain conditions.

  • Objection: Opt out of data processing for direct marketing.

4.2 CCPA (California Residents)

  • Right to Know: Request disclosure of data categories collected in the past 12 months.

  • Right to Delete: Ask us to delete personal information (with exceptions).

  • Right to Opt Out: Direct us not to sell your data (we do not sell data, but provide this option for compliance).

To exercise these rights, contact us at [info@pendstar.com]. We will respond within 30 days.

5. Data Security

  • We use SSL encryption for all data transmissions.

  • Payment information is processed via PCI-DSS compliant gateways.

  • Regular security audits and staff training to prevent unauthorized access.

6. International Data Transfers

  • Data may be transferred to servers outside the EU (e.g., US-based AWS).

  • We ensure transfers comply with GDPR via Standard Contractual Clauses (SCCs).

7. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this policy periodically. Changes will be posted here with a revised "Last Updated" date.

9. Contact Us

For questions or requests related to your privacy, contact:
Email: [info@pendstar.com]
Address:  No. 10, Hexin Road, Yanghe Town, Gaoming District, Foshan City, Guangdong Province, China.

Additional Compliance Notes

  • Cookie Banner: Ensure your website displays a GDPR-compliant cookie consent banner.

  • Data Protection Officer (DPO): If required, appoint a DPO and list their contact details.