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Address frequently asked questions about this product to minimize any concerns or uncertainties that might deter a customer from making a purchase.
Since 2004
Designed to thrive in medium-power large-format laser cutting applications, the WSX KC15A laser cutting head offers a power capability of up to 2000W. It provides a consistent and effective solution for a range of industrial cutting jobs.
Model | WSX KC15A |
---|---|
Applicable Power | ≤2000W |
Fiber Interface | QBH |
Max Gas Pressure | 25Bar |
Collimating Focal Length | F75 / F100 |
Focusing Focal Length | F125 / F150 / F190 |
Horizontal Adjustment Range | ±1.5mm |
Vertical Adjustment Range | ±5mm |
Effective Aperture | 25mm |
Gross Weight | 3.5kg |
Two-Point Centering and Focus Correction
Two-point centering adjustment on the cutting head guarantees precise alignment for the laser beam. An imported electric motor—also known as cam-structural adjustment for precision and convenience—drives the focusing mechanism and greatly improves the efficiency during the perforation operation. Especially in large-format cutting when time and precision count, this enables faster setup and more exact cutting.
Accessible Replacement of Protective Lenses
The WSX KC15A's protective lens is built using a drawer-type construction. This makes it rather handy to replace the lens as needed, therefore reducing running time loss. Maintaining the quality of the laser beam and the general cutting performance depends on a clear, whole protective lens.
Compliance of Laser Sources
It may be simply fitted with many lasers with QBH connections. Whether it's for various materials or cutting thicknesses, this great compatibility allows customers to select the most appropriate laser source for their particular cutting needs.
System of Comprehensive Alarms
Indicator lights on the cutting head enable several kinds of alarms—including fault alarms, collimation alarms, pressure alarms, and lower protective lens alarms. By fast spotting and fixing any possible problems, this real-time monitoring system guarantees the cutting process's safe and seamless operation.
At PENDSTAR, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward return and refund process. Please review the following guidelines to understand how returns and refunds work.
The return process varies depending on your order status. Follow the steps below to initiate a return:
To qualify for a return and refund, your product must meet the following conditions:
Service fees are applied based on the product condition and category. Fees are calculated as a percentage of the total order cost.
Product Condition | Machine | Accessories & Consumables |
---|---|---|
Not Packed, Not Shipped | 4.4% | 4.4% |
Packaged, Not Shipped | 10% | 20% |
Shipped, Unopened | 20% | 25% |
Opened, Unused | 30% | 50% |
Opened, Used | 50% | 80% |
To ensure a smooth refund process:
Once we receive the returned product:
Note: If you do not receive your refund after this period, contact your bank or card issuer.
If you have any questions about our Return & Refund Policy, contact us at [info@pendstar.com]. We’re here to help!
At PENDSTAR, we strive to make global purchasing seamless. Below are details about payment methods, shipping policies, and tax regulations for your region.
We offer secure and flexible payment options:
If your payment is declined:
Fraud prevention: Our system may flag large transactions. Email [info@pendstar.com] immediately for assistance.
Taxes depend on your location and order value.
Action Required: Contact local customs for exact fees.
Region | Order Value Threshold | Tax Policy |
---|---|---|
European Union | ≤ €150 | VAT collected at checkout. No fees upon delivery. |
> €150 | Import VAT + duties charged by local customs. | |
United Kingdom | ≤ £135 | VAT collected at checkout. |
> £135 | Import VAT + duties paid by recipient. | |
USA | All orders | No import taxes for orders under $800 (de minimis value). Higher values may incur duties. |
Q: Can I cancel an order after payment?
A: Yes, email us within 24 hours. Orders in transit follow our Return Policy.
Q: Who pays import taxes for EU orders over €150?
A: You are responsible for fees charged by customs.
Q: How do I claim a VAT refund?
A: Submit a request to your local tax authority with the invoice we provide.
For shipping or tax questions:
📧 Email: [info@pendstar.com]
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