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Address frequently asked questions about this product to minimize any concerns or uncertainties that might deter a customer from making a purchase.
Since 2004
The MAX MFSC-10000 CW Fiber Laser Source is a leading-edge instrument developed to meet the stringent requirements of industries that require high-power, precise laser cutting and engraving. With an amazing 10KW power output, this fiber laser system delivers unrivaled performance in heavy-duty material cutting, making it ideal for industries such as aerospace, automotive, and shipbuilding.
With a 10KW laser, the MFSC-10000 can cut through some of the industry's thickest materials, such as thick carbon steel, stainless steel, and aluminum. This makes it ideal for heavy-duty industries like aircraft, automotive, and shipbuilding, where thick metals are prevalent.
The MFSC-10000 can cut at high speeds while retaining great accuracy, saving overall manufacturing time per part. This enhanced efficiency guarantees that organizations can achieve tight production timelines while maintaining quality.
The MFSC-10000's fiber laser technology ensures superior beam focus, resulting in clean, precise cuts with little heat-affected zones. This level of precision is required for complicated designs and high-end finishing.
The MAX MFSC-10000 is versatile and appropriate for a variety of industrial applications:
What is the highest metal thickness that the MFSC-10000 can cut?
The MFSC-10000 can cut through extremely thick metal plates. Carbon steel may normally be cut to a thickness of 80-100mm, depending on the cutting conditions and assist gas employed.
Can the MFSC-10000 be used with non-metal materials?
While it is primarily intended for metal processing, with the right adjustments and specific optics, it may also be used on non-metal materials that absorb the laser's wavelength, such as some types of ceramics.
How frequently does the MFSC - 10000 need to be maintained?
Routine maintenance, such as cleaning optical components and checking the cooling system, should be done once a month. Depending on the frequency of use, a more thorough inspection may be required every 6 - 12 months.
Is the MFSC-10000 suited for small-scale businesses?
Although it is a high-power laser with a relatively high initial cost, small-scale firms that require high-precision and high-speed processing of thick materials may find it a viable solution due to long-term cost reductions in terms of efficiency and reduced secondary processing. Furthermore, its compact design allows it to fit into smaller manufacturing locations.
At PENDSTAR, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward return and refund process. Please review the following guidelines to understand how returns and refunds work.
The return process varies depending on your order status. Follow the steps below to initiate a return:
To qualify for a return and refund, your product must meet the following conditions:
Service fees are applied based on the product condition and category. Fees are calculated as a percentage of the total order cost.
Product Condition | Machine | Accessories & Consumables |
---|---|---|
Not Packed, Not Shipped | 4.4% | 4.4% |
Packaged, Not Shipped | 10% | 20% |
Shipped, Unopened | 20% | 25% |
Opened, Unused | 30% | 50% |
Opened, Used | 50% | 80% |
To ensure a smooth refund process:
Once we receive the returned product:
Note: If you do not receive your refund after this period, contact your bank or card issuer.
If you have any questions about our Return & Refund Policy, contact us at [info@pendstar.com]. We’re here to help!
At PENDSTAR, we strive to make global purchasing seamless. Below are details about payment methods, shipping policies, and tax regulations for your region.
We offer secure and flexible payment options:
If your payment is declined:
Fraud prevention: Our system may flag large transactions. Email [info@pendstar.com] immediately for assistance.
Taxes depend on your location and order value.
Action Required: Contact local customs for exact fees.
Region | Order Value Threshold | Tax Policy |
---|---|---|
European Union | ≤ €150 | VAT collected at checkout. No fees upon delivery. |
> €150 | Import VAT + duties charged by local customs. | |
United Kingdom | ≤ £135 | VAT collected at checkout. |
> £135 | Import VAT + duties paid by recipient. | |
USA | All orders | No import taxes for orders under $800 (de minimis value). Higher values may incur duties. |
Q: Can I cancel an order after payment?
A: Yes, email us within 24 hours. Orders in transit follow our Return Policy.
Q: Who pays import taxes for EU orders over €150?
A: You are responsible for fees charged by customs.
Q: How do I claim a VAT refund?
A: Submit a request to your local tax authority with the invoice we provide.
For shipping or tax questions:
📧 Email: [info@pendstar.com]
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