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Address frequently asked questions about this product to minimize any concerns or uncertainties that might deter a customer from making a purchase.
Since 2004
Precitec MiniCutter: Compact & Cost-Effective 4kW Laser Cutting Head for 2D & 3D Applications
Experience exceptional value and versatility with the Precitec MiniCutter. This compact, plug-and-play laser cutting head delivers outstanding results on thin sheets and complex 3D components at up to 4kW laser power. Designed for solid-state lasers (1030-1090 nm), it offers superb cutting quality for sheet thicknesses up to 10mm, making it the ideal cost-effective solution for demanding 2D laser cutting and robotic 3D laser cutting applications.
Key Benefits & Features:
Technical Specifications:
Ideal For: Thin sheet metal fabrication (steel, stainless, aluminum, brass), automotive components, electronics enclosures, intricate 3D parts, rapid prototyping, small-batch production, robotic laser cells, and applications demanding a compact, affordable, high-performance cutting head.
At PENDSTAR, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward return and refund process. Please review the following guidelines to understand how returns and refunds work.
The return process varies depending on your order status. Follow the steps below to initiate a return:
To qualify for a return and refund, your product must meet the following conditions:
Service fees are applied based on the product condition and category. Fees are calculated as a percentage of the total order cost.
Product Condition | Machine | Accessories & Consumables |
---|---|---|
Not Packed, Not Shipped | 4.4% | 4.4% |
Packaged, Not Shipped | 10% | 20% |
Shipped, Unopened | 20% | 25% |
Opened, Unused | 30% | 50% |
Opened, Used | 50% | 80% |
To ensure a smooth refund process:
Once we receive the returned product:
Note: If you do not receive your refund after this period, contact your bank or card issuer.
If you have any questions about our Return & Refund Policy, contact us at [info@pendstar.com]. We’re here to help!
At PENDSTAR, we strive to make global purchasing seamless. Below are details about payment methods, shipping policies, and tax regulations for your region.
We offer secure and flexible payment options:
If your payment is declined:
Fraud prevention: Our system may flag large transactions. Email [info@pendstar.com] immediately for assistance.
Taxes depend on your location and order value.
Action Required: Contact local customs for exact fees.
Region | Order Value Threshold | Tax Policy |
---|---|---|
European Union | ≤ €150 | VAT collected at checkout. No fees upon delivery. |
> €150 | Import VAT + duties charged by local customs. | |
United Kingdom | ≤ £135 | VAT collected at checkout. |
> £135 | Import VAT + duties paid by recipient. | |
USA | All orders | No import taxes for orders under $800 (de minimis value). Higher values may incur duties. |
Q: Can I cancel an order after payment?
A: Yes, email us within 24 hours. Orders in transit follow our Return Policy.
Q: Who pays import taxes for EU orders over €150?
A: You are responsible for fees charged by customs.
Q: How do I claim a VAT refund?
A: Submit a request to your local tax authority with the invoice we provide.
For shipping or tax questions:
📧 Email: [info@pendstar.com]
🌐 Live Chat: Available Mon-Fri, 9 AM - 5 PM (GMT+8).
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